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Help - FAQ

FAQ - Frequently Asked Questions



ADDITIONAL HELPFUL LINKS

Instagram https://www.instagram.com/thegolden.rule/

Facebook https://www.facebook.com/thegoldenrule.us/

YouTube https://www.youtube.com/channel/UCkLuzxf7KLxRFnsdMuGyADw/



CUSTOMER ACCOUNTS & GENERAL INFORMATION

How do I change my password?
If you forget your password or need to reset it, you can do so. Press the reset button. A new password will be created and send by e-mail from the system
 
How do I change my email address?
If you need to update the email address on your account, please contact us on support@thegoldenrule.us We will make the change for you.

If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service: support@thegoldenrule.us

Do you issue price adjustments?
We are unable to offer price adjustments on products that go on sale after a purchase is made.



ORDER INFORMATION

How do I place an order?
You can place an order on our website www.thegoldenrule.us by checking out as a guest or creating an online account with us.

What payment methods are accepted?
We accept Visa, MasterCard, AMEX, Discover, and PayPal.

How do I insert my discount code?
Insert your discount code in the shopping cart while placing your order. Click on ‘REDEEM COUPON’ buttom to activate your discount code. The price will change. If the price doesn’t change please contact our customer service before finalizing your order: support@thegoldenrule.us

Can I change or cancel my order?
The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. If your order has not been processed, we can cancel your order. Please contact us: support@thegoldenrule.us

Where is my order?
Delivery time: 2-3 days (United States)
Delivery time: 4-7 days (Canada / Mexico)
If you don’t receive your order in that time, please contact us: support@thegoldenrule.us



SHIPMENT INFORMATION

If I place my order today, when will it ship?
We generally ship ground orders within 24-48 hours of placement of the order. Standard shipping time is 2-3 business days in United States and 4-7 days in Canada and Mexico (depending on your location and barring complications such as adverse weather conditions).

Do you ship orders to international addresses?
Yes, we are able to ship most products internationally. If you want to place an international order, please first contact us on support@thegoldenrule.us
Please Note: Shipping and handling charges shown at checkout do not include custom duties, taxes, brokerage, or import fees levied by the destination country. Those fees are paid by you at the time of delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

What is normal shipping time if I live overseas?
For our international customers, shipping can take up to 3 weeks.

Do you offer shipping to P.O. boxes?
Yes, we do! We use FedEx Smartpost to ship to P.O. Boxes. If you have entered a P.O. Box, please make sure an additional street address line has NOT been entered.
Please Note: If both a P.O. Box and street address line have been entered, this will delay order delivery.
For more on shipping, please see our Shipping Policy & Rates.



PRODUCT INFORMATION - SEWING PATTERNS

How do I choose the correct sewing pattern size?
Our standard sewing sets of 80 and 280 patterns are suitable for those who are between 55 cm and 140 cm in circumference of the bust and hips.
Our XXL sewing sets are suitable for those who are between 120 cm and 170 cm in circumference of the bust and hips.

Which patterns are inside the Sewing Set?
In the 80 patterns sets there are all models from the magazines 307 and 308.
In the 280 patterns sets there are all models from the magazines 305 to 311.

To see the models please click on each magazine and see pictures of the models at the bottom of the page.

Are there men and children patterns in the Sewing Sets?
In every Sewing Set there is a couple of men and children patterns. The majority though, are women sewing patterns.

Here you can find additional magazines for men and for children (these patterns can be used only with the special meter included in 80 and 280 patterns sewing sets).

Can I buy the special Golden Rule tape measure separately?
The special Golden Rule tape measure is included only in the sewing sets and cannot be bought separately.

I have questions about making my patterns. Where do I find help?
In case of any questions regarding our patterns, please join our official Facebook group and place your questions in the group: https://www.facebook.com/groups/598989850796962/
You can also contact our customer service: support@thegoldenrule.us

How often does a new magazine get realised?
New magazines get realised every three months and can be ordered here:



TIPS & TRICKS

How do I find a specific item? Do you still have old items in stock?
Enter the particular item number into the search box and the search engine with pull up results that are exact items or items close to what you entered..

How do I know when there are promotions?
Current promotions can be found at the top of our Facebook page. https://www.facebook.com/thegoldenrule.us/

How do I contact customer service?
Have a question that’s not answered here? Feel free to reach out here:

For technical questions:
support@thegoldenrule.us

For questions about purchases and orders:
sales@thegoldenrule.com

You can also contact us on WhatsApp +48 888 160 351 - please leave us a message and we will contact you back within 24 working hours.
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